Our software is designed for quick and hassle-free downloads, ensuring you get started in no time, regardless of your internet speed. Here’s what you can expect:

• 56k Modem – Around 9 minutes

• DSL / Cable / T1 – Less than 30 seconds

Enjoy a seamless gaming experience with our fast and efficient software!

After downloading, you’ll find a file on your desktop named “smartdownload.exe” or “Silver Oak.exe.” Simply double-click it and follow the installation steps. Once the Silver Oak software is installed, create your free casino account, log in, and start playing!

If you can’t find the file on your desktop, use the search function to locate it. Click the Start button and select Search → Find Files or Folders. In the search field, type “smartdownload.exe” or “Silver Oak.exe”, ensure “Local Drives” is selected in the Look In field, and click Find Now. Once located, double-click the file and follow the installation steps.

The Desktop refers to the background area on your computer screen. When all programs are minimized, what you see is the Desktop. Typically, you’ll find icons like “My Computer”, “Recycle Bin”, and other pre-installed programs in the top left corner.

Creating an account is simple and fast. Just double-click the Silver Oak icon on your desktop, then select “New Account.” Fill in the required details, click “Create,” and you’re all set to log in and start playing

Yes, your account information is safeguarded with advanced 128-bit encryption technology, ensuring complete confidentiality at all times.

If you haven’t created an account yet, you’ll need to do so before logging in to play. If you already have an account but are experiencing login issues, you may have mistyped your account name or password. Ensure your caps lock key is off, double-check your account name, and carefully re-enter your password. Keep in mind that while your account name is not case-sensitive, your password is, so uppercase and lowercase letters must match exactly. If you still can’t log in after these steps, please contact customer support for assistance.

1. Open the login window and enter your casino username as usual.

2. Click on “Forgot Password.”

3. Enter your registered email address (it must be active and valid).

4. A SECURITY CODE will be sent to your email.

5. Go back to the casino software and enter the SECURITY CODE from your email.

6. Create a NEW PASSWORD (different from your previous one).

Important: Check your Junk Mail folder if you don’t see the email in your inbox.

Currently, our software is not compatible with the Macintosh operating system. However, if you’re using an Apple computer, you can still enjoy our games through the Instant Play Casino, which allows you to play directly in your web browser without downloading any software.

Yes, AOL users with version 3.0 or later can download and play our software without any issues.

The minimum system requirements for our software include a Pentium 90 processor, Windows 95 or later, and at least 16MB of RAM.