1. Home
  2. FAQs

FAQs - at silver oak casino

faq
faq

Got Questions? We Got You Covered at Silver Oak Casino

Got Questions? We Got You Covered at Silver Oak Casino
Hi, we understand—every now and then you just need to know how things work prior to jumping right in. Which is why we compiled this convenient page to solve all your inquiries regarding Silver Oak Casino.
It could be the process of deposits, claiming bonuses, being a member, or the way that our VIP system functions—we’ve got it covered here.

Got something in particular on your mind? Or just wondering how things go round here? Either way, this is where you can find the information you require to play smart and enjoy more fun.

The more you learn, the greater your time here’s gonna be. So sit back, scroll, and discover what makes Silver Oak one of the leading places for web gaming.

Still curious about something? Don’t worry—our fantastic support team is always around 24/7. Just get in touch and we’ll assist you, anytime.

General Questions about Silver Oak

You can play for fun at Silver Oak regardless of age, but to play for real money, you must be at least 21 or meet the legal age requirement in your jurisdiction.

Not at all! You can download and play all our games for free and enjoy free casino games for as long as you like.

Play for real and win big at our casinos! Visit our banking page for full details on deposits, withdrawals, and policies.

Of course not. Transactions are private at Silver Oak.

Yes, online wagering is permitted in the country we operate from, and Silver Oak fully complies with local laws. We also encourage players to wager real money only if it aligns with their local regulations.

Yes, we are fully licensed and operate in full compliance with all online gambling laws.

We have no control over game outcomes. RealTime Gaming’s Random Number Generator (RNG) is certified as fair and random by Technical Systems Testing (TST). TST is a globally recognized testing facility with clients such as International Game Technology (IGT), Aristocrat, Mikohn, and the lotteries of Michigan, Massachusetts, Washington D.C., and Ontario.

As a VIP player at Silver Oak, you’ll enjoy exclusive benefits, higher bonuses, and increased table limits. To join our VIP program, visit our Contact Us page and request to speak with our VIP Department.

Software Setup and Technical Information

Not long at all! Our software’s built to download quick and smooth. Here’s a rough idea:

  • 56k Modem – Might take around 9 minutes

  • DSL / Cable / T1 – Usually under 30 seconds

No matter your internet, you’ll be up and running pretty fast.

Nice! Once the download is done, look for a file on your desktop called something like “smartdownload.exe” or “Silver Oak.exe”. Just double-click it and follow the steps to install.
Once it’s all set up, open it, make your free account, log in—and you’re good to go!

No worries. If it’s not on your desktop, here’s a trick:

Click the Start button.

Go to Search → Find Files or Folders

In the box, type smartdownload.exe or Silver Oak.exe

Make sure it’s looking in “Local Drives”

Hit Find Now

Once you spot it, double-click and follow the install steps from there.

It’s the main screen you see when no windows are open—like the background of your computer. Usually you’ll see stuff like “My Computer,” “Recycle Bin,” and other icons up there.

Easy-peasy. Double-click the Silver Oak icon on your desktop. Click on New Account, fill in your info, hit Create—and you’re all set to log in and start playing.

Yep! We use strong 128-bit encryption to keep all your details locked down and private. You’re safe with us.

This usually means one of two things:

You haven’t made an account yet (you’ll need to do that first).

Or you might’ve typed your username or password wrong.

Make sure Caps Lock is off and retype everything slowly. Your username isn’t case-sensitive, but your password is—so watch those capital letters! Still no luck? Hit up our support team and they’ll help you out.

Happens to the best of us. Here’s how to reset it:

Open the login screen and type your casino username.

Click Forgot Password

Enter the email you used when signing up

You’ll get a security code sent to your email

Put that code back into the casino app

Pick a new password (don’t use the old one again)

Tip: If you don’t see the email, check your junk/spam folder just in case.

Right now, our downloadable software doesn’t work on Mac. But good news—you can still play using Instant Play in your browser. No download needed!

Yep! If you’ve got AOL version 3.0 or newer, you’re all good to go. Just download and play like normal.

Here’s what you’ll need at the very least:

A Pentium 90 processor

Windows 95 or higher

At least 16MB RAM

(Yeah, pretty old-school. Most computers today easily handle it.)

Deposit / Withdrawal Information and Security Assurance

Easy! Open the casino software, log in, and press the “Cashier” button. You get to see tons of deposit choices—choose your favorite and then follow the steps. The entire process is nice and smooth.

Yes, 100% secure. We only deal with super secure payment processors and top-notch SSL encryption, so your information (such as credit card information) remains private and secure throughout.

All the casino action is conducted in U.S. dollars, just to make things easy. But don’t fret—you can deposit with basically any currency, and we’ll exchange it for USD based on today’s bank exchange rate.

Excellent! To withdraw, simply end your game and return to the Cashier page in the lobby. There, you will see the option to withdraw. Click through and you’re set!

We typically pay your winnings in the same manner you deposited—except if you paid with a credit card, which we can’t use to make payouts. Some options require you to have an account, but we’ll attempt to send your cash in the simplest manner possible.

Nope. It’s all private. We don’t report your wins to any government bureau or anybody else. What’s done at Silver Oak, stays at Silver Oak ????

Crypto is a breeze here. Simply visit the Cashier in the Lobby, select Bitcoin (or Litecoin or whatever you want), and we will provide you with a QR code and a Crypto Address. Send the crypto to the address, and your money should arrive within minutes.

If it’s your first time using crypto, check out our Bitcoin Guide—it’ll guide you through creating a wallet, purchasing crypto, and depositing your first one.

Typically only a few minutes! Sometimes even quicker. Once the transaction is confirmed on the blockchain, your cash appears in your Silver Oak account. Simple and quick.

We suggest Coinbase—it’s the most popular and convenient crypto exchange to use. Most gamblers do. If you require assistance installing it, there are step-by-step guides on how to purchase and send crypto on our Bitcoin Guide.

Just a few! You have to have already deposited crypto before you can withdraw in that manner. And, we may also request a photo ID to identify you. That keeps things safe and seamless.

After all is well, simply provide us with your Bitcoin wallet address, and we’ll send the funds. In most cases, it lands in your wallet within minutes!

Yes, it is completely secure and very private. You don’t have to use your bank or credit card, just your crypto wallet. We don’t have access to your personal information, only your wallet address, so all remains secure and anonymous.

Gameplay Issues and Details

Silver Oak Casino boasts one of the most extensive game selections available, featuring timeless casino favorites like Blackjack, Baccarat, Roulette, and Craps. Dive into a vast array of 3-reel and 5-reel slots, thrilling video poker, and cutting-edge network-wide progressives for Slots and Caribbean Poker. With over 200 games—and new titles constantly being added—you’ll always find fresh and exciting ways to play. No matter your style, the perfect casino experience awaits.

You can easily access detailed gameplay rules and instructions for all our games by clicking the Help button within the casino software.

The following games do not contribute toward meeting wagering requirements: Craps, Roulette, Pontoon 21, War, Pai Gow Poker, and Baccarat.

No, bonuses are for entertainment purposes only and cannot be withdrawn. The bonus amount will be deducted from your winnings at the time of withdrawal.

Comp points are available on all games except Baccarat, Craps, Pai Gow Poker, Pontoon 21, Progressive Video Slots, Roulette, Sic Bo, and War. If you’d like us to review your comp points, please let us know which games you’ve been playing.

Every game undergoes rigorous testing by engineers and extensive fairness and accuracy checks by RealTime Gaming’s Quality Assurance Department before being released to the public.

There is no age requirement to play for fun, but to play for real money, you must be at least 21 years old and meet the legal age requirement in your jurisdiction.

  1. When you’re ready to move from practice to real money play, switching modes is quick and simple. Just exit and restart the casino software. On the login screen, select “Play for Real Money” and log in. Then, click the “Cashier” button at the bottom of the screen, choose a secure deposit method, and follow the instructions to fund your account. Once your deposit is complete, pick your favorite game and start playing for real!

Our software automatically accrues comp points at varying rates depending on the game. Additionally, casino management may award bonus points at their discretion. You can redeem your points for real money or exciting prizes!

If you haven’t started playing yet, you can lower or remove your bet by clicking directly on the chips on the table.

Yes, you can view your last 100 games by checking the Account History section in the Cashier or by contacting Customer Service.